At Contento Social Homes CIC, we are still basking in the excitement of our recent achievement of being awarded the prestigious Silver Standard in the Supported Exempt Accommodation Quality Standards (SEAQS) assessment. We are honoured to share the feedback from the assessors and celebrate the incredible achievements of our team and residents.
A Glimpse Into Our Accomplishments
The assessors’ feedback was overwhelmingly positive, highlighting the strong policies, excellent practices, and the tangible impact our services have on residents. Here are some key excerpts from the assessment report that showcase why we earned this esteemed Silver Award:
- Resident Satisfaction:
- “Feedback from residents is mostly positive, indicating they feel they are listened to and that their rights are being upheld.”
- Residents expressed feeling safe and supported, with one noting, “The referral support officer explained all the information they needed at sign-up.”
- Staff Excellence:
- “Feedback from staff is mostly positive, indicating they are knowledgeable regarding their role, receive training to support their role, and they feel listened to by the company.”
- The report commends our team for their dedication and expertise, with detailed accounts of their qualifications, ongoing training, and the supportive work environment we foster.
- High Standards of Accommodation:
- “Standards of accommodation are good. Feedback from external sources is mostly positive regarding the above.”
- Our properties are described as clean, well-maintained, and homely. For instance, 8** C*** Rd, accommodating females with children fleeing domestic violence, received an “Overall rating: VERY GOOD.”
- Effective Leadership and Management:
- “There is good evidence and examples of policy and practice within each of the three standards.”
- The report highlights our robust leadership, with effective policies in place for recruitment, training, health and safety, and quality assurance. Our commitment to continuous improvement and staff engagement is also noted.
What Our Residents and Staff Say
The feedback from both residents and staff is a testament to the positive impact of our services. Residents appreciate the comprehensive support plans, the person-centred approach, and the regular updates and reviews that ensure their needs are met. Staff members, on the other hand, praised the inclusive and supportive work environment, the access to senior management, and the extensive training opportunities provided.
Recognition of Our Efforts
The Silver Standard award is a significant milestone for Contento Social Homes CIC. It acknowledges the hard work, dedication, and passion of our team in creating a safe and nurturing environment for survivors of domestic abuse. This achievement not only validates our efforts but also motivates us to continue striving for excellence.
Moving Forward
As we celebrate this accomplishment, we remain committed to further enhancing our services and addressing the areas of improvement identified in the report. We will continue to listen to our residents and staff, ensuring their voices shape the future of our support system.
Join Us in Celebrating
We invite you to join us in celebrating this remarkable achievement. Your support and trust in Contento Social Homes CIC have been instrumental in our journey towards excellence. Together, we will continue to make a positive difference in the lives of those who need it the most.
For more information about our services and to stay updated on our latest achievements, visit our website at www.contentosocialhomes.com or contact us at 0121 451 1464 or info@contentohomes.com.
Thank you for being a part of our journey and for believing in the mission of Contento Social Homes CIC.
